This list of helplines, local support services and charities may be useful, although it is by no means comprehensive. If you need help in approaching any organisation, any member of the pastoral care team will be happy to respond.
Please note that the pastoral care team is unable to comment on or take responsibility for standards of care in these services. We are interested to have any feedback or any suggestions for additional services not listed that may be of help to members.
Social Services
For help with any social care issue:
Adult Social Care Community Team: 01904 555111
Adult Social Care Emergency Duty Team: 0300 131 2 131
Local Charities/Advice Lines
The Samaritans: 116 123 – a confidential listening service to provide support in a severe emotional crisis Free from any phone, any time. Website: https://www.samaritans.org/
York MIND: 01904 643364 – a range of mental health services including counselling and support, advocacy, social activities and peer group support. Website: https://www.yorkmind.org.uk/
Mainstay York: 07823 322993 – individual or group support offering a package of care for a broad range of mental health concerns and including mentoring and social activities. Website: https://www.mainstayuk.org/
Older Citizens Advocacy: 01904 676200 – support and action for older people encountering a range of practical difficulties. Website: oldercitizensadvocacyyork.org.uk
Age UK York: an advice line on 01904 634061 providing information and advice, befriending, home visits, day clubs and after-hospital support. Website: https://www.ageuk.org.uk/york/
Citizens Advice: an advice line on 0808 278 7895 for help with finance and debt, welfare benefits, housing and legal issues. Website: https://www.citizensadviceyork.org.uk/
York Carers: 01904 715490 – a central point for unpaid carers of all ages, providing support, information, advice and activities. Website: https://www.yorkcarerscentre.co.uk/
York Women’s Counselling Service: 07922 337985 – run by women, for women. Website: https://yorkwomenscounselling.org/
Kyra Women’s Project: 01904 632332 – provide 1-to-1 and group support activities and courses to help women make improvements to their lives. Website: https://www.kyra.org.uk/
The Wilberforce Trust: 01904 760037 – support for people with visual and hearing impairment, providing sensory impairment assessments, sight registration, rehabilitation support, supported housing/living. Website: https://www.wilberforcetrust.org.uk/
Refugee Action York: 07510 544692 – for refugees and asylum seekers, offering support and campaigning for a fairer asylum system. Website: https://www.refugeeactionyork.org/
York City of Sanctuary: – provides a welcome and support for refugees and asylum seekers, including legal advice, welcome packs, education and language assistance. Website: https://www.yorkcos.org.uk
Home Start York: 07519 976946 – practical and emotional support for young parents finding it difficult to cope. Website: https://www.homestartyork.org/
Victim Support: 01904 550510 – support for those traumatised by a criminal incident. Website: https://www.victimsupport.org.uk/
MacMillan Cancer Support: There is a helpline on 0808 808 00 00. Individual and/or group support helping people through their cancer experience. Website: https://www.macmillan.org.uk
Dementia UK: 020 8036 5400 provides a general advice line. There are several care homes in York offering residential, respite and dementia care, among them: Amarna House Care Home in York (01904 798509), and Ebor Court (01904 782708). Website: https://www.dementiauk.org/
York and Selby Dementia Information Service, provided by the Alzheimer’s Society: 01904 929444. Information and advice. Website: https://www.alzheimers.org.uk/
Arthritis UK: helpline on 0800 5200 520. Website: https://www.arthritis-uk.org/